FAQs

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Who is Below 60°?

Below 60°'s mission is to bring you the freshest, cleanest scents on Earth, 100% Natural!

We're proud to design and create our fragrances right here in the USA. And we work hard to source the best 100% natural ingredients from all around the world.

We are an independent brand you can only find online for now. We hope our personal touch and passion for purity keeps us a cut above the rest.

Our aim is to help you transform your home into an oasis of natural tranquility. Let us know if you ever have any other questions! We love hearing from our customers. hello@below60.com

How are the Below 60° warmer and fragrances different than other air fresheners?

At Below 60°, we approach home fragrance in our own way, focused on you feeling refreshed and renewed. Our promise is to artfully crafted 100% natural scents. We design our products not just to function, but to elegantly complement your space. And we prioritize gentle, balanced fragrances that create tranquility without overpowering your senses. We simply believe you deserve the very best experience we can deliver. Our aim is to fill your home with joy using the gifts nature provides.

Unlike mainstream brands, Below 60° uses only real, 100% natural ingredients - never artificial fragrances or chemical mixtures. Every detail is thoughtfully designed to be clean, minimalist, and design-forward.

How do I dispose of an empty refill?

We're in this world together! Please dispose of Below 60° products responsibly following local recycling and waste guidelines. Together we can keep our environment clean.

How do I dispose of an old warmer?

We're in this world together! Please dispose of Below 60° products responsibly following local recycling and waste guidelines. Together we can keep our environment clean.

How do I dispose of a refill that still contains fragrance oil?

We're in this world together! Please dispose of Below 60° products responsibly following local recycling and waste guidelines. Together we can keep our environment clean.

How long do Below 60° fragrance refills last before they need to be replaced?

Our natural fragrance refills are crafted to deliver approximately 30 days of our freshest scents. Since we use only real natural ingredients without any synthetic fragrances or funky artificial solvents, the fragrances can evaporate at their natural pace based on your home's conditions.

While we formulate and test our natural fragrances to last at least 30 days, ambient conditions such as humidity, air circulation, temperature and room size contribute to the evaporation rate and longevity of the cartridge refill life.

The longevity of your sublime scent may vary a bit based on factors like the room size, air circulation, humidity, and which setting you select on your fragrance warmer. We design our fragrance refills to optimize the time from first sniff to final whiff while using the finest all-natural ingredients. Other brands artificially extend their scent life by adding synthetics, chemicals, and mystery solvents. Not us! We'll pass on tricks like that and let nature take its course.

We promise your Below 60° experience will always be filled with nothing but the real, beautiful scent of nature's essence - never anything artificial. So breathe easy knowing you're surrounded by the freshest air on Earth!

What does 100% natural fragrances mean?

When we say our fragrances are 100% natural, we really mean it! Below 60° scents are crafted purely from plant-based materials. You'll never find any synthetic or chemical ingredients in our fragrance refills.

What are the ingredients in Below 60° fragrances?

We're proud to share the key fragrance notes found in each of our 100% natural fragrances. 

The following essential oils can be found in any of our scent formulations:

  • Geranium Oil
  • Spearmint Oil
  • Brazilian Orange Oil
  • Italian Mandarin Oil
  • Pachouli Oil
  • Virginia Cedarwood Oil
  • Texas Cedarwood Oil
  • Violet Leaf Oil
  • Rose Oil
  • Tahitian Vanilla Oil
  • Eucalyptus Oil
  • Blue Egyptian Chamomile Oil
  • Neroli Oil
  • Mimosa Absolute Oil
  • Tonka Bean Oil

We partner with expert perfumers to perfect our proprietary formulas. Those full recipes are protected under non-disclosure agreements. However, we guarantee every component is natural, safe and compliant with UL standards.

While we can't disclose every detail, we go to great lengths to ensure our fragrances only contain pure, high-quality naturals. We never use synthetics or harmful chemicals like phthalates, harsh chemicals, formaldehydes, nitro musk's, artificial colors or dyes. Feel free to request allergen info or natural certification for more insight.

Ultimately, our commitment is to deliver the freshest, safest scents to you. Please ask if you would like more specifics on any aspect of our process!

What do I do if I entered the wrong shipping address for my order?

Please reach out to us ASAP with your order details so we can try to intercept your package before it ships out. We have several pickups per day, so there's a good chance we can update your address if we hear from you quickly. Reach us at hello@below60.com

What if I don't like what I ordered?

We understand that personal scent preferences can be unique! If you find that a fragrance or device you ordered isn't quite right, don't hesitate to reach out.

We're happy to help you exchange it for another option or process a return and refund <warranty policy> Our goal is for you to absolutely love your Below 60° experience.

Is it possible to buy fragrance refills separately without the whole unit?

Absolutely! While we offer bundled deals with the fragrance warmer and refills to get you started, you can definitely purchase fragrance refills individually anytime to replenish your scent.

You can shop for refills in your favorite fragrances to refresh whenever needed. Many customers also love the convenience of our subscription plans that deliver new fragrances automatically each month.

No matter which you choose, it's easy to keep your Below 60° filled with our pure, natural scents - no device purchase required. Just pop your new fragrance refill into your Below 60° fragrance warmer to continue your home's aromatic bliss! Let us know if you need any other details as you shop for refills.

Do you offer product subscriptions or recurring delivery options?

We sure do! We offer subscription plans so you can get your favorite Below 60° fragrances delivered automatically.

Subscriptions make it easy to keep your home continuously filled with our pure, fresh scents. You'll never run out or have to remember to reorder again.

Choose your preferred cartridge scents and schedule - whether monthly, bimonthly or quarterly. We'll handle the rest, shipping your new fragrances before you run out.

Experience our passion for pure air all year long! Subscriptions allow you to conveniently immerse in Nature's most beautiful aromas in each seasonal moment.

Breathe deep and let our recurring deliveries surround you in subtle, sustainable aromatic bliss.

How can I find out about new fragrances, deals, or specials?

Here are some ways to stay looped in on all the latest from Below 60°:

Check our website often - we announce new fragrances and limited deals right on our homepage.

Follow our social media pages - we share new launches, discounts and giveaways frequently on TikTok, Instagram, and Facebook.

Sign up for our email list - subscribers get early access to sales, coupon codes and other special offers.

Keep an eye out in your inbox if you've purchased before - we send exclusive deals to customers.

Contact our Customer Experience team at any time - we're happy to update you on upcoming news and offers!

Staying connected on social media is one of the very best ways to be the first to find out about anything new. We also love hearing from our Below 60° community about what scents they'd like to see next! Let us know if you have any other questions.

What are the basic steps to setting up the air freshener for first use?

Our fragrance devices come ready to use straight out of the box. We make the setup process quick and easy.

All you need to do is take the fragrance refill included with your order, remove the cap, and insert it into the opening on the device. You'll hear a click when it's securely in place. Adjust the strength control switch to your desired setting (H or L).

Next, simply plug the device into any standard wall outlet ensuring the unit is upright. You can rotate the plug on the back of the device if needed. The device will power on, ready to start refreshing your space with beautiful natural scents.

No tricky assembly or complicated instructions required - we designed our diffuser to provide seamless, peaceful aromas minutes after unpacking.

Just click in a refill, plug it in, and enjoy your new focal point for home harmony. Let us know if any setup questions come up!

What should I do with the refill if I remove it before it’s empty?

If you want to remove a partly used fragrance refill from your device, simply place the protective cap back on securely and store in an upright vertical position. This prevents the oils from spilling or evaporating prematurely. Laying it on its side could cause leakage over time.

Whenever you're ready to enjoy that sublime scent again, just pop the refill back into your Below 60 device. Let us know if you have any other questions!"

How do I store an unfinished refill?

If you want to remove a partly used fragrance refill from your device, simply place the protective cap back on securely and store in an upright vertical position. This prevents the oils from spilling or evaporating prematurely. Laying it on its side could cause leakage over time.

Whenever you're ready to enjoy that sublime scent again, just pop the refill back into your Below 60° device. Let us know if you have any other questions!"

Can I use it with extension cords or power strips?

Always plug your Below 60° fragrance warmer directly into a permanent 120-volt electrical wall outlet. Do not use electrical extensions cords or temporary power strips.
Only use indoors, in dry locations where the device can remain upright. Do not plug into outlets near water sources.

Please follow all safety instructions so you can enjoy our products worry-free! Let us know if any questions come up - we're here to help.

What if my device is leaking?

Our diffusers are designed for leak-free vertical use, but accidents can occasionally happen. To prevent fragrance oil from escaping:
Ensure cartridges click fully into placeKeep devices upright
Do not place fragrance refill caps on wood surfaces
Take care not to knock over or tip
Wipe up any drips immediately with a dry absorbent cloth

The natural oils can potentially stain or damage some surfaces. So act quickly if spills occur and blot thoroughly without rubbing. For any residual stickiness, gently wipe with a dry soft cloth.

Prevention is best, so maintain your Below 60° in an upright position and keep refills properly in place.

Are Below 60° fragrances safe for use around pets?

We know our furry, feathered, and water loving friends are part of the family too! While our fragrances use natural ingredients, please keep fragrance warmers and refills safely out of pets' reach. Do not use in enclosed pet spaces (without adequate ventilation).  

The good news is our cartridges never contain phthalates, formaldehydes, nitro musks, or artificial colors or dyes (harsh chemicals). We aim for our products to create a tranquil environment for pets and people alike. But do check with your vet too if you have any concerns. Please reach out if you have any other questions!

Are Below 60° fragrances safe for use around children?

While our products meet rigorous safety standards, our warmers, refills and fragrances are intended for adult use only, not for children. Child safety is so important to us.

Please keep all Below 60° devices and refills safely out of reach of little ones. Proper adult supervision is a must around curious kids!

If a child ingests or comes in contact with fragrance oil, follow the first aid treatment instructions
CAUTION: EYE IRRITANT. Contains fragrance oils. Avoid contact with eyes.
FIRST AID TREATMENT: IF SWALLOWED, call a physician or poison control center immediately. DO NOT induce vomiting. EYES: rinse eyes with plenty of water for 20 minutes. If irritation persists, get medical attention.Please reach out if you have any questions - we're always happy to help parents use our products safely.

Has the Plug-In Warmer been tested for safety?

Absolutely. We hold safety in the highest regard at Below 60°. Our products have been rigorously designed to meet stringent industry safety standards and have been reviewed by UL laboratories to validate they meet or surpass all specifications.

Our fragrance warmer devices are UL certified, meaning they have passed independent lab testing for electrical and fire safety. This ensures full compliance with electrical product regulations.

Our fragrances also undergo meticulous development and testing with fragrance experts and UL to guarantee safe formulas.

We'll always be completely transparent about our safety practices and certifications. Your trust means everything to us! Please reach out if you ever have any questions.

Can I adjust the fragrance strength on my Below 60° fragrance warmer?

You bet! We designed our device with a simple switch on the side that lets you control the fragrance flow.

Slide it up to the "H" setting when you need an extra breath of fresh air. This maximizes the diffusion for a bolder aromatic breeze.

For a more gentle aroma, keep it tuned to the "L" low setting. This releases a lighter scent that subtly enhances your space.

And when you need a break from the fragrance, just switch it off entirely. Customize your olfactory experience with the settings that match your mood and space.

We're all about giving you options to create your perfect oasis of freshness. Let us know if you have any other questions about fine-tuning your Below 60° device!

Why do the wicks on the fragrance refill change color?

Great question! Those little wicks work hard to deliver our natural scents. Kind of like a straw, they pull the fragrance oils up so the essence can fill your space.

Over time, some of our more robust fragrances like vanilla will leave behind a bit of oily residue that colors the wick. It's totally normal and doesn't affect the scent.

We use high quality wicks designed to evaporate the oils without clogging. The color simply shows they're doing their job channeling all that lovely natural goodness!

Let us know if you have any other questions. We're always happy to explain how our fragrances go from oil to air so you can enjoy the freshest aromas.

Can the refill be refilled or do refills from other companies work with the Below 60° Device?

We designed our fragrance cartridges and devices to work together seamlessly. Our bottles are not refillable, and our warmers are optimized for dispersing Below 60° fragrances. Attempting to refill or repurpose them could result in leaks, clogs, or other issues.

For the best and safest scent experience, only use Below 60° refills in our Below 60° devices. We pride ourselves on providing beautiful, sustainable products that work in harmony right out of the box!

Let us know if you have any other questions as you explore our home fragrance range. We're always happy to help our customers enjoy an effortless sensorial journey.

Where should I place my Below 60° device for optimal fragrance coverage?

Great question! Our fragrance warmers are designed to effectively scent medium to large sized rooms up to 550 square feet.

In an open concept home, one device can lightly scent an even larger area. For large spaces over 550 sq ft, we recommend using multiple devices spread out to disperse the aroma.

Where you place the device also matters. Our fragrance devices are designed to plug into a standard wall outlet. For best results, place your Below 60° device in a central, well ventilated area of the room you wish to scent. Do not put it behind drapes or bedding and leave at least 12" clearance between the top of the device and any overhanging furniture or shelving. No not put it in confined spaces.

Start with one in your primary living area and see how well it fragrances that zone. You can always add more later to broaden the aromatic bliss. Let us know if you need any guidance finding your perfect setup!

How does the diffuser work?

Our diffuser utilizes gentle heat to release our 100% natural fragrance from the fragrance refill into your air. 

Inside the diffuser is a heater that warms the wick of the fragrance cartridge. This wick acts like a straw, drawing the 100% natural fragrance oil up from the refill so it can be diffused into the room.

Our diffuser is specially designed to warm our refill wick at the ideal temperature to evaporate our 100% natural fragrance. This gentle heat diffusion maintains the fragrance's composition as it fills your space with natural, luxurious scent. With the diffuser and cartridge system, enjoying long-lasting, consistent aroma is simple and safe.

When the fragrance cartridge is installed and the diffuser is plugged in, the heat from the diffuser causes the fragrance oil to evaporate into the air effortlessly and continuously. Unlike candles or reed diffusers, no flame or smoke is involved - just gentle, invisible heat continuously releasing the fresh scent.

Once a fragrance cartridge is inserted, the diffuser plugs into a standard 110V 60HZ electrical outlet to power the internal heater.

What does 100% natural fragrances mean?

When we say our fragrances are 100% natural, we really mean it! Below 60° scents are crafted purely from plant-based materials. You'll never find any synthetic or chemical ingredients in our fragrance refills.